Privacy policy and use of cookies

Last update: 27 January 2018

Your privacy is important to us. That’s why this Privacy Policy provides you with information about how Wellmade handles your personal data. Please read the following information and if you don’t agree with it, we advise you not to subscribe and use our service.

This Privacy Policy is provided pursuant to Article 13 of Italian Legislative Decree no. 196/2003 of “Codice in materia di protezione dei dati personali” (Data Protection Law) and applies to users of Wellmade web services (hereinafter “the Portal”), that can be accessed by telematic means at the address, corresponding to the home page of said website.

This Privacy Policy is provided only for Wellmade website, owned by Fondazione Cologni dei Mestieri d’Arte, and not for other websites which may be consulted by the user via the relevant links.

This document aims to provide guidance on the methods, timescales and nature of the information that data controllers must give users when they connect to web pages, regardless of the purpose of said connection. This Privacy Policy is also drafted in the light of Recommendation no. 2/2001, adopted on the 17th of May 2001 by the European authorities for the protection of personal data (via the Data Protection Working Party established by Article 29 of the EU Directive 1995/46/EC for online personal data collection).

This Privacy Policy may be subject to changes over time. We will inform users of these changes by publishing them on the Portal.

The data controller

Following the browsing of Wellmade website, information relative to identified or identifiable persons may be handled. The Data Controller is Fondazione Cologni dei Mestieri d’Arte (hereinafter “the Data Controller”), a company enrolled in the Milan register of companies, under Administrative and Economic Index no. 1660303, Tax Code/VAT no. 97155080159/12788720154, having its registered office in Via Lovanio 5, 20099 Milan (Mi) –

Place of data handling

The handling of data relevant to Wellmade website services will take place in the above-mentioned registered office and will be treated exclusively by technical staff in charge of said handling, or else by any collaborators tasked with such occasional maintenance activities. Any personal data provided by users forwarding requests of information material (newsletters, etc.) is only used to perform the requested service or activity.


The data and the information obtained or collected by Wellmade will be used for non-commercial purposes, such as:
a) managing the user subscription process;
b) allowing access and use of the Portal;
c) processing and handling the publication of reviews and any questions to and answers from artisans; sending legal or technical messages and other related information;
d) assisting users and helping them interact with the community;
e) preventing fraud, conducting surveys and assessing risks, checking the identification data provided by users and performing controls;
f) creating and managing editorial content and artisan, ambassador and circuit data sheets, and helping with the creation of user profiles;
g) informing users, both online and offline, of the products and services offered through the Portal;
h) handling surveys and polls to improve our service and the service offered by the Portal;
i) solving potential complaints, claims and disputes with our users and ensure that our rights towards third parties are respected;
j) complying with any legal obligations.


Wellmade does not transfer your personal information to third parties without your consent, which, if necessary, you will be asked for via the contact data transmitted.

We may aggregate all of our users’ personal information and provide it in aggregate and anonymous form to third parties (e.g. advertising companies) for marketing and promotional purposes. In this case, users’ information will be delivered so that no third party is able to identify our users.

We may share personal information with third parties appointed by Wellmade to provide technical maintenance services. In this case, we will ask these third parties to use this information only for providing the specific services to Wellmade.

We may share information within the scope of a corporate transaction, e.g. winding-up, merger, consolidation or sale of assets and in the unlikely case of insolvency.

The data may be used to ascertain responsibility in case of hypothetical computer crimes against the website only upon request of the designated supervisory bodies.


Sensitive data
Wellmade does not handle sensitive data.

Navigation data
During the normal course of operation, the IT systems and software procedures needed for the functioning of this website may acquire some personal data, whose transmission is implicit in the communication protocols of the Internet.
Such information is not collected to be associated with identified parties, but, due to their very nature, it may allow users to be identified through the processing and association with data held by third parties. This category of data includes IP addresses or domain names of computers used by users who connect to the site, URI addresses (Uniform Resource Identifier) of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response from the server (successful, error, etc.) and other parameters related to the operating system and the user’s IT environment.
This data is used only to obtain anonymous statistical information on the website use and to check its correct functioning.

Data provided voluntarily by users
The optional, explicit and voluntary sending of electronic mail to the addresses listed on this site involves the subsequent acquisition of the sender’s address, which is necessary to answer any queries, as well as of any other personal information included in the message.

Data provided voluntarily by registered users
Following subscription, we will collect personal information such as name, email, postal address, telephone number, username, password and identification profile image by filling the relevant form. Except the username and the profile image, no other information will be made visible to the other users of the site.

Registered users will also be authorised to add new content, which may be publicly visible to all users visiting the relevant web pages – for example, reviews of artisans and their services and products. Users declare to be fully responsible for the new content and to possess all the relevant rights to publish it. Should the above-mentioned content be deemed untruthful, inaccurate or inappropriate, the Data Controller reserves the right to approve or reject the publication of such content at its sole discretion. The Data Controller cannot be held in any way liable for any information published in the reviews. Users accept full responsibility for this information, whether or not they are the authors.

In the event that the data provided belongs to third parties, users guarantee that these parties have been informed about the content of this Policy and that they have received permission to send this data to the Data Controller for the purposes indicated.

Data provided voluntarily by registered Artisans
If users decide to subscribe as Artisans, they accept the data handling conditions as per the above point, which apply to all registered users.

They also declare to be fully responsible for the images and texts uploaded in their personal pages, which will be publicly visible to the website visitors, following the final approval of the Data Controller. Users agrees that this content may be used by the Data Controller on various platforms, both online and offline, in order to promote Wellmade project or to describe the Artisans’ activities. In the event that the data provided belongs to third parties, Artisans guarantee that these parties have been informed about the content of this Policy and that they have received permission to send this data to the Data Controller for the purposes indicated. Artisans providing content shall hold harmless the Data Controller against any liability concerning the content use.
Artisans agree to communicate any change in their personal, contact and service data contained in their personal pages to ensure the accuracy of the information made available to the website users. The Data Controller accepts no liability in the event that the Artisans do not update their data.
Following Artisans’ approval, the Data Controller reserves the right to change any public content in the Artisans’ personal pages.

Artisans agree to receive reviews written by other registered users on their personal page, which will be publicly visible to all website visitors. Artisans are entitled to request that the Data Controller remove or amend such reviews if Artisans deem them inappropriate, untruthful or incorrect. The Data Controller agrees to consider this request and undertakes to protect the personal and professional image of the Artisans (within its area of competence and excluding judicial proceedings). If necessary, the Data Controller may check the information published by the users, but cannot guarantee to Artisans that such content shall be removed or corrected. Artisans hereby acknowledge that the Data Controller’s decision regarding said content cannot be contested in any way.

The Data Controller uses cookies (small data files sent to the users’ browser to record users’ activities during the time spent on the website). The use of cookies includes the following purposes:
to allow, facilitate and optimise the functioning of the platform when navigating from one page to another and between browsing sessions
to facilitate user access to the Portal and usability
to monitor and analyse the performance, functioning and effectiveness of the Portal in order to improve it
to ensure that our website can be found more easily by search engines

Our Portal uses plugins provided and managed by third party companies – such as Facebook and Google – to create user accounts or to collect information on users’ behaviour when using the Wellmade site. As a result of this, you may send the information you are viewing on certain parts of our Portal to third party companies. Please read the Privacy Policy of these third party companies for further information about how they handle personal data.

If you don’t agree, you may change your browser settings and refuse to receive cookies. Please read the instruction manual and the administration settings of your browser to see the changes you have made in detail. The disabled reception of cookies may slow down or block access to all or part of the site.


Apart from that specified in terms of navigation data, users are free to provide (or not provide) personal data requested by Wellmade. The failure to provide this data may result in an inability to obtain the requested services or information.


Personal data is handled by automatic tools for the amount of time strictly necessary to attain the purposes for which it has been collected.

We take specific security measures to prevent unauthorised or illegal handling and accidental disclosure, destruction, damaging, loss, illegal or improper use of data or unauthorised access. Although we take technical and organisational measures, we cannot fully ensure the security of such information.


Pursuant to Article 7 of Italian Legislative Decree no. 196/2003, the subjects of personal data are entitled to obtain, at any time, confirmation of the existence (or absence) of such data, and to know its contents and origin, verify its accuracy, ask for its integration, updating or correction.
Data subjects are also entitled to ask for cancellation, transformation to an anonymous form or blocking of the data handled in breach of the law, and to object, for legitimate reasons, to its handling in any case.

For further information and requests concerning the compliance of the Privacy Policy adopted by Wellmade, you can contact us by email at