FAQ

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THE WELLMADE PROJECT

In addition to communicating online through the website and social channels, the Wellmade project is committed to promoting and organising events and publishing initiatives or to participating in high-level events, such as the Milan Design Week or the European Art and Craft Profession Days, involving experts and professionals of the sector. Important tools are also provided to artisans, such as flyers, brochures or certificates, in order to increase their business communication and services.

The Circuits represent the entities, public or private institutions, and projects that are committed to the promotion, development and marketing of Italian skilled workmanship by working together with professional artisan workshops and artisans, helping them develop their sales offers and related services, seeking innovative product languages during the design stage or creating special processes.
Wellmade works with Circuits throughout Italy. They suggest including their most deserving artisans in the website in order to increase their visibility, vouching for their reliability and professionalism: essential qualities to become a member of the Wellmade community.

The Artisans on the Wellmade website are selected on the basis of requirements of business excellence and quality of the products and services they offer to the public. When assessing an artisan, a key role is played by the Circuits, which propose the application of the artisans they work with. Alternatively, artisans may apply autonomously even if they do not belong to a Circuit.

Wellmade gives visibility to artisans and Circuits of professionals seeking to build a reputation that is based on the quality of their know-how and is certified by experts. It is then made available to users (young people, enthusiasts, tourists, etc.) searching for advice and opinions on the products and services offered. In addition, it intends to involve organisations, business projects, sector associations and hubs, which need to enhance the offer of the artisans they work with and to communicate the stories of their manufactured products.

The purpose of Wellmade is to provide authoritative information about skilled craftsmanship and to create a community of lovers of well-made workmanship to discover, review and share Italian-made excellence.
Wellmade draws attention to artisan workshops with the aim of reaching a wider audience and spreading a culture linked to lifestyle and focused on quality. It does so by bringing together the associations and individuals who work daily to enhance and promote this environment.

The Ambassadors are experienced professionals in the field of skilled craftsmanship and Italian-made manufacturing. They include professors, journalists, writers, entrepreneurs, directors of associations and institutions, or editors of major magazines. Their opinions and their contributions are crucial to provide authoritative information and foster debate on Italian craftsmanship, as well as to spread a well-made culture.

Wellmade was conceived by the designer duo of Whomade, Edoardo Perri and Dario Riva, who have been working for several years to relaunch the idea of leading-edge craftsmanship for a new way of perceiving objects.
The project was developed together with Fondazione Cologni dei Mestieri d'Arte, a private non-profit organisation founded in Milan in 1995. The aim of its activities is to accomplish a “new Renaissance” of the crafts, especially create new generations of Masters of Art and rescue crafts of excellence from the threat of disappearance.
To know more, please visit the Founders page in the Well Is More section.

The community is made up of subscribed Users, Artisans, Circuits of artisans and expert Ambassadors of well-made craftsmanship. Wellmade offers an extensive list of artisan workshops, which Users may browse to find information and to interact with artisans, by reviewing them, asking them questions and saving them in their favourites. Ambassadors have the task of guiding readers through the website content, offering advice, stories, opinions and insights which can be found in the Feature section.

To follow all of the project’s updates and events, subscribe to our Newsletter and follow us on Facebook, Instagram and Twitter. The News section will bring you the latest on the world of crafts. For specific questions or queries about Wellmade, write to info@well-made.it

I REPRESENT A NETWORK OF ARTISANS

By collaborating with Wellmade, you will become part of the community of lovers of well-made workmanship, a showcase for institutions that for years have worked alongside artisans to enhance and promote Italian artisan excellence. This platform will help you get into touch with the leading professionals of the sector, by seeking them among Artisans, expert Ambassadors or other Circuits. The Wellmade team also considers specific proposals for partnerships received from these entities, useful for promoting their services or online channels.
Artisans, on the other hand, will have the opportunity to make themselves known to a wider audience, to enter into contact and stay in touch with their customers, whether old or new, and benefit from the reviews they leave in order to improve the quality of their services.

A dedicated presentation page is created for every Circuit. The page contains a description of the Circuit’s activities and mission, its contact details and website of reference. The artisans associated with the page are also listed and their information sheets may be directly accessed by clicking on their names. Circuit cannot interact directly with other users or artisans within the community.
In addition, by becoming a member of the Wellmade Circuit, you agree to the general conditions of use of the website. They can be viewed by everyone at any time simply by accessing the Terms and Conditions of use page. In the event of breach of these conditions by a subscribed user or an artisan, the Wellmade team reserves the right to take appropriate action, and, if necessary, to report the case to the competent authorities.

Wellmade cares about the privacy of its visitors, users and collaborators.
For this reason it does not disclose their personal data to third parties without prior authorisation.
The description and contact details to be included in the Circuit page are agreed upon prior to publication and changed only by mutual consent.
For subscription purposes, artisans are requested to provide some personal information about themselves (such as name, surname, contact details and place of origin) together with a brief description of their business. This data is necessary for Wellmade to create and manage the personal profiles, as well as to allow use of the services offered by the platform. To know how Wellmade uses this information, please view the Privacy Policy page.

The Circuits are public or private institutions and projects that are committed to the promotion, development and marketing of Italian skilled workmanship by working together with professional artisan workshops and artisans, helping them develop their sales offers and related services, seeking innovative product languages during the design stage or creating special processes.
Wellmade works with the Circuits throughout Italy, which suggest including their most deserving artisans in the website in order to increase their visibility, vouching for their reliability and professionalism.
In some cases, if necessary, specific proposals are assessed regarding the conditions and procedures for exercising the partnership.

The artisans on the Wellmade website are selected on the basis of requirements of business excellence and quality of the products and services they offer to the public. When assessing artisans, a key role is played by the Circuits, which propose the application of the artisans they work with, vouching for their reliability and professionalism. Alternatively, artisans may apply autonomously even if they do not belong to a Circuit.
The Wellmade team is responsible for deciding whether to subscribe or not an artisan to the portal.

The Wellmade team is always ready to involve new partners interested in enhancing and promoting Italian skilled workmanship. If you would like to become a member of Wellmade’s Circuits, or if you have some interesting proposals and wish to offer your contribution to this project, please write to info@well-made.it

I’M AN ARTISAN

The project was conceived with the aim of drawing attention to Italian-made artisan excellence before a large audience and of spreading a culture linked to lifestyle and focused on quality. It does so by bringing together the associations and individuals who work daily to enhance and promote this environment. The website is just one of the online promotion channels of this project, linked to social channels and to major online partners.
Wellmade is also committed to organising events and initiatives ranging from editorial publishing to the participation in high-level events, such as the Milan Design Week or the European Art and Craft Profession Days, often involving experts and professionals of the sector.
Upon request, important tools are also provided to artisans for their everyday activities, such as flyers, brochures or certificates, designed to increase their business communication and services.
The Wellmade team is always ready to welcome new ideas from professionals and experts in order to improve the promotion of the crafts. If you wish to send some interesting insights, please write to info@well-made.it

The Artisans on the Wellmade website are selected on the basis of requirements of professional excellence and of quality of the products and services they offer to the public. A key role in this assessment is played by the Circuits, which propose the application of the artisans they work with. Artisans can apply on their own even if they do not cooperate with any Circuit.

Wellmade cares about the privacy of its visitors, users and collaborators.
For this reason it does not disclose their personal data to third parties without prior authorisation.
The description of the activity to be included in the page dedicated to each artisan is drawn up and agreed upon prior to publication. To update it, please write to support@well-made.it
When subscribing to our website, you are requested to provide some personal information about yourself (such as name, surname, contact details and place of origin) together with a brief description of your business. This data is necessary to decide whether to include you or not in the community and to create and manage your personal profile, as well as to allow you to use the services offered by the platform. To know how Wellmade uses this information, please view the Privacy Policy page.

Joining the Wellmade community and interacting with other subscribed users and artisans is free.

To inform the Wellmade team of any content regarded as untrue, inappropriate or detrimental to yourself or your profession, or for any other matter your wish to report concerning the content or operation of the website, please write to support@well-made.it. The Wellmade team will deal with your report and, if considered inappropriate, it will delete the content or, if necessary, block the infringing user's account.

By joining the Wellmade community, you agree to comply with the conditions stated on the website at the time of your subscription. They can be viewed by everyone at any time simply by clicking on the Terms and Conditions of use page. In the event of breach of these conditions by a subscribed user or an artisan, the Wellmade team reserves the right to take appropriate action, and, if necessary, to report the case to the competent authorities.

By subscribing to Wellmade, you become a part of the community of lovers of well-made workmanship.
This is an opportunity for artisans to make themselves known to a wider audience, to enter into contact and stay in touch with their customers, whether old or new, and benefit from the reviews they leave in order to improve the quality of their services.
By accessing you personal profile, you can read and respond to questions from subscribed users, regarding general information or simple curiosities, read the reviews received from customers, and discover the skills and expertise more related to your reputation.
Artisans, in turn, can interact with other artisans, exactly like other subscribed users.
By subscribing to Wellmade, you’ll have the opportunity to share your passion for Italian-made excellence with other enthusiasts, make your professional experience available and contribute together to spreading a culture of quality and good taste.

Wellmade is always looking for new master artisans to involve in the project.
It usually draws on the experience and reliability of Circuits of experts that propose the subscription of artisans they work with, vouching for their quality and professionalism: essential qualities to become a member of the community. Artisans may also apply autonomously even if they do not belong to a Circuit. It’s very easy. Just click on the Subscribe section and select Subscribe as artisan to become part of the masters of well-made workmanship. The Wellmade team will deal with your request and, after collecting more information and expert opinions, will consider your membership.

Artisans have the opportunity to answer the questions put to them by subscribed users, regarding general information or simple curiosities. Whenever a question or a review is sent, you will receive an email informing you to check the website for new messages concerning you. This is a tool that Wellmade offers its professionals which allows them to approach users interested in their activities and to enter into contact with potential new customers.
All artisans, in turn, can interact with other artisans, exactly like subscribed users, by publishing reviews and asking questions

Once your request for subscription to the website has been approved, you will receive your login credentials for accessing your personal account; you can login at any time, just click on Sign in and interact with the platform tools. You cannot change the details of your information sheet on your own (personal details, contact details, description, opening hours, services offered, etc.) since they are checked and compiled by the Wellmade staff. To report any typos and inaccuracies please write to support@well-made.it and report the changes you would like to make.
To cancel your information sheet and all related personal information on this website, please write to support@well-made.it

I’M A SUBSCRIBED USER

By subscribing to Wellmade you’ll have the opportunity to ask questions to the artisans, review them and save the most interesting ones in your Favourites list. All users have a personal profile page, which they can change at any time and decide whether to make public or private (not visible to other users). By logging into your account (by clicking on Sign in and entering the credentials provided to you when you subscribed), you will be able to manage your contact information and monitor your activities on the platform. A summary of all of the reviews and questions put by users to the artisans, together with the list of the workshops saved as Favourites is available.

Wellmade cares about the privacy of its visitors, users and collaborators.
For this reason it does not disclose their personal data to third parties without prior authorisation.
The description of the activity to be included in the page dedicated to each artisan is drawn up and agreed upon prior to publication. To update it, please write to support@well-made.it
When subscribing to our website, you are requested to provide some personal information about yourself (such as name, surname, contact details and place of origin) together with a brief description of your business. This data is necessary to decide whether to include you or not in the community and to create and manage your personal profile, as well as to allow you to use the services offered by the platform. To know how Wellmade uses this information, please view the Privacy Policy page.

Wellmade can count on the highly valuable opinions of experts to provide community users with professional and authoritative advice. These Ambassadors of well-made workmanship include professors, journalists, writers, entrepreneurs, directors of associations and institutions or editors of major magazines. For years, they have carried out research and supported initiatives at national and international level, and are acclaimed by a wide community of professionals belonging to the field of applied arts.
The Wellmade team is always willing to cooperate with new experts to serve as Ambassadors for its project. It pays particular attention therefore to the most active users in the community and, when encountering professional profiles of considerable interest and with proven experience in the field, it is happy to welcome them among the Ambassadors of well-made workmanship.

Artisans are usually selected following self-application or following proposal by a Circuit.
If you would like to suggest including in the catalogue a professional who you find particularly excellent, write to info@well-made.it, providing the name, surname and contact details of the artisan, the reason for your proposal and the sources where more information may be found.
The Wellmade team is always happy to involve and support other enthusiasts in promoting and enhancing Italian-made excellence. For this reason, if the artisan is approved and included in the website, you will be invited to leave a review to let other community members know about the skills that the expert offers.

The editorial content in Wellmade’s Feature is written by experts in the field of applied arts and of the Italian production and cultural system. Thanks to their know-how and opinions they help foster and spread the debate on enhancing and promoting the excellence of our country.
The Wellmade team is always happy to involve new enthusiasts and experts who can provide a major contribution to disseminating this culture, by sharing insights, stories or news regarding the world of the crafts. To report new content of key interest, write to info@well-made.it

By joining the Wellmade community, you agree to comply with the conditions stated on the website at the time of your subscription. They can be viewed by everyone at any time simply by clicking on the Terms and Conditions of use page. In the event of breach of these conditions by a subscribed user or an artisan, the Wellmade team reserves the right to take appropriate action, and, if necessary, to report the case to the competent authorities.

If you have been a customer of an artisan included in Wellmade, because you have bought his/her products or used his/her services, simply search for the artisan on the website by using the search bar and open his/her profile page to give your review. In the Reviews section, you can describe your customer experience at the workshop and assess it, with a score going from 1 ("terrible") to 6 ("excellent"), based on criteria of atmosphere and environment, service and courtesy, expertise and professionalism, value for money, quality craftsmanship and originality, together with an overall assessment that will accompany the description.
Additionally or alternatively, you can say which are the artisan’s best qualities and professional skills by entering the My Reputation section of the artisan’s page

You can view the website content, the reviews and questions put to artisans and, for subscribed users only, view the public profiles of other users. You are not allowed to contact other community members, unless they are artisans or ambassadors who have made their contact details available.

The Wellmade portal allows users to get in touch with our master artisans, not only by reviewing them but also by asking them questions regarding their services or simple curiosities. Each artisan profile contains a Questions and Answers section where you can post your queries by clicking on the Question button.

To access your profile, simply click on Sign in and enter the credentials provided to you when you subscribed. Once your personal page has opened, you can change your contact details by clicking on Edit. Your list of favourite artisans will be updated whenever you select or deselect the star on each artisan information sheet, which is the same as adding or removing it from the list.
To delete your profile and all the personal data related to it, please write to support@well-made.it

I’M A VISITOR BUT I HAVEN’T SUBSCRIBED YET

Artisans are usually selected following self-application (by clicking on the Subscribe section and selecting Subscribe as an artisan) or following a proposal by a Circuit.
If you would like to suggest including in the catalogue a professional who you find particularly excellent, write to info@well-made.it, providing the name, surname and contact details of the artisan, the reason for your proposal and the sources where more information may be found.
The Wellmade team is always happy to involve and support other enthusiasts in promoting and enhancing well-made workmanship. For this reason, if the artisan is approved and included in the website, you will be invited to join the Wellmade community and leave a review to let other people know about the qualities that the expert offers.

The Artisans section of the website provides you with a rich catalogue of excellent workshops. View their information sheets to get a brief description of their business, photos, information about the materials, products and services they offer, contact details, and opening days and hours. Information about the Circuits they work with will also be provided, as well as advice from our Ambassadors and the reviews and questions submitted from subscribed users.
In addition to the artisans section, a Feature section is also available, where extensive editorial content is published divided by detailed topics (Articles), Opinions and stories (Personal essays) by the Ambassadors, documentaries on the workshops (How it's well-made) and Interviews.

By creating a user profile on Wellmade you will become a part of the community of lovers of well-made workmanship.
You can save your favourite artisans on your profile, so you can view them simply by clicking on them, ask them questions regarding general information or simple curiosities, and review them by scoring them and providing a brief description of your experience at their workshop.
By subscribing to Wellmade you’ll have the opportunity to share your passion for Italian-made excellence with other enthusiasts, share all of your workshop experiences and together contribute to spreading a culture of quality and good taste.
Artisans, on the other hand, will have the valuable opportunity to make themselves known to a wider audience, to enter into contact and stay in touch with their customers, whether old or new, and benefit from the reviews they leave in order to improve the quality of their services.

Only users and artisans who belong to the Wellmade community can interact with each other. To review an artisan, first of all you need to subscribe to our website, as an enthusiast user or as an artisan, by clicking on the Subscribe link. If you are a customer of the workshop and have subscribed to our website, you can share your experience with other members of the community by posting a brief description and your evaluation, with scores going from 1 (“terrible”) to 6 (“excellent”).

It’s very easy to join the Wellmade community. Click on the Subscribe section. A window will open giving you two options: select Subscribe as user, to subscribe as an ordinary member of the community, or select Subscribe as artisan, to join the group of artisans.
You may also invite other friends to join Wellmade or to share our project on social networks by clicking Tell a friend.

Wellmade provides search tools to browse through the website.
To search through the workshops, use the search bar on the Homepage or in the Artisans section which allows you to type in words or phrases and to refine searches thanks to special filters (Sector, Craft, Materials, Products, Services, Options) and to a map that helps you find businesses spread throughout the country.
The Feature section has a similar search bar to browse through editorial content.
By clicking on specific tags regarding Materials, Products and Services, a search is started which lists all of the content available on the website (in the artisans and feature sections) relating to the selected tag.